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Information for Consumers

„Consumer“ within the meaning of this information is any natural person who enters into a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last of the goods.

To exercise your right of withdrawal, you must inform us (Janina Ottma, Chodowieckistr. 9/II, 10405 Berlin, Germany, email address: kooperation@gedankenflux.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).

You can also exercise your right of withdrawal online at https://gedankenflux.de/withdraw-contract/. If you use this online function, we will send you without delay a confirmation of receipt on a durable medium (e.g. by email), including information on the content of your withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Notes on returning goods

  • Please return the goods as a postage-paid parcel to the return address given and keep the proof of postage.
  • Please avoid damage to or soiling of the goods.

 

Created with Datenschutz-Generator.de by Dr. Thomas Schwenke.